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Company Overview

Innovation-Driven Claims Resolution

At CITON Claims Solutions, we’re not just managing claims—we’re redefining the industry through our deep expertise and cutting-edge technology. Our advanced methodologies drive every aspect of our work, ensuring your business benefits from the highest level of service, no matter where you operate. We don’t just follow industry standards; we set them. With CITON, you can trust in a new era of claims excellence, backed by a team that’s committed to delivering unmatched results.
Empowering trust through meticulous care and expedited resolution, our mission at CITON Claims Solutions is to provide steadfast support and guidance to individuals navigating claims processes. We are dedicated to delivering unparalleled efficiency, integrity, and compassion in every interaction, ensuring a seamless journey towards fair and just outcomes for all.
Envisioning a landscape where trust is fortified and challenges are met with unwavering support, CITON Claims Solutions aims to redefine the claims experience. Our vision is to become the beacon of reliability, innovation, and empathy in the industry, fostering a community where individuals find solace and assurance in every step of their claims journey.

CITON's Differentiators

Industry-leading technology and real-time intelligence to monitor the claim lifecycle

Each claim is handled by CITON's in-house team of knowledgeable claims experts

Leverage 100+ years combined experience for custom solutions to address your business needs.

CITON is committed to ensuring you always connect with a real person every time you call

Leadership Team

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With 30+ years of industry, experience, Mike, held leadership roles at Seibels, Gulfstream Property, Citizens Property & Casualty, & Assurant Specialty Property. His expertise covers claims, compliance, quality assurance, & catastrophe management. Mike holds a degree from ETSU & state adjuster licenses.

Mike Gilmer

President

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Josh Murphy boasts 16 years of claims expertise, spanning independent adjusting firms and carriers. He holds CPCU and AIC designations and recently relocated from Cincinnati to join our team. Josh is on track to complete his Business and Communications degree at University of California.

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David has 30+ years of experience in claims and law enforcement investigations, including roles as SIU Director and SIU Field Investigator. He holds CFE, CIFI, and SCLA designations, with degrees in History and Juvenile Justice from Eastern Kentucky University, and has served honorably in the US Marines.

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